Ryal Logistics Express Delivery Service Solution Case Study

Navigating Risks, Streamlining Safety, Delivering Swiftly with the Ryal Logistics' Express Solution for Hazardous Materials

About Ryal Logistics

Established in 1997, Ryal Logistics Pvt. Ltd. is one the leading International Freight and Logistics management companies in India. Ryal Logistics provides import, export, customs clearance and transportation services to domestic as well as international customers. Ryal Logistics has a strong foundation with all the necessary trade licenses namely – IATA / FIATA / ISO Certification / Custom Broking License / FFFAI / DGR Certified / MTO License, that enable them to offer diverse logistics services under one roof with quality and value to customers.

Their services include air freight, sea freight, custom brokerage, break bulk/consolidation, warehouse/transportation, DGR handiling/ packaging. They specialize in handling pharma, hazardous and temperature controlled shipments.

The Goal

Intermind was assigned to develop an express delivery solution catering to various delivery life cycle stages of hazardous and radioactive materials ranging from Pickup, Manifest Creation, Warehousing, DRS, POD, Billing and MIS.

The Activities Undertaken

Requirement Analysis

Intermind started with a requirement analysis - defining the user expectations, studying the market, and the target audience and meeting their need.

Analysis of Business Processes

Intermind also analyzed Ryal Logistics’ existing business processes related to the delivery life cycle. Identified inefficiencies, pain points, and areas for improvement.


Intermind created a unique, user-friendly and attractive interface.

Development of the Solution

The team expertly designed a comprehensive express delivery solution that addressed all aspects of the delivery life cycle. The customized one-of-a-kind solution met every need and exceeded expectations.

Testing and Quality Assurance

Intermind conducted thorough testing of the solution to identify and address any bugs or issues before full deployment.

Support & Maintenance

Intermind established a mechanism to monitor the performance and smooth functioning of the solution post-implementation. It has supported Ryal Logistics with further development, improvisation, optimizations and data security.

Some of the other features incorporated were

  • Improved Efficiency
  • Improved Accountability
  • Automated Tasks
  • Timely Notifications
  • Better Reporting
  • Consolidated MIS

The Tech Stack

  • Operational Web-Based Modules using Microsoft .Net MVC C#
  • Database management using Microsoft SQL Server
  • REST API Interface on Microsoft .Net MVC C#
  • Mobile App development using Google Android
  • Web Server using EC2 VPS on Amazon Web Services (AWS)
  • File storage on cloud using AWS S3
  • Integration with AWS SES service for automated Emails
  • Integration with Route SMS for automated SMS
  • Integration with WATI for automated WhatsApp Notifications

Business Impact

Introducing the express delivery solution at Ryal Logistics brought in a number of impactful changes across the delivery life cycle stages. From Pickup to MIS, each phase saw enhanced efficiency, safety, and compliance measures, improved customer satisfaction, and increased profitability.

  • The streamlined Pickup process ensured prompt collection of hazardous materials, minimizing delays and ensuring timely transit.
  • Manifest Creation and Warehousing modules facilitated accurate documentation and safe storage, crucial for regulatory compliance and risk mitigation.
  • DRS (Delivery Routing and Scheduling) capabilities optimized delivery routes, reducing transit times and enhancing overall delivery efficiency.
  • Proof of Delivery (POD) functionalities provided real-time confirmation of delivery, enhancing transparency and customer satisfaction.
  • The Billing module automated invoicing processes, reducing administrative burdens and ensuring accurate billing for services rendered.
  • The MIS offered comprehensive insights into delivery performance metrics, empowering data-driven decision-making and strategic planning.
  • Overall, the implementation of the express delivery solution at Ryal Logistics resulted in heightened operational efficiency,
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